Refund policy

Return Policy – Store Credit Only

Thank you for shopping with us! We take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• 
  Items must be returned within [10 days] of the original purchase date.
• 
  Products must be unused, in original condition, and free from damage.
• 
  Items must be returned with original packaging and receipt or proof of purchase.

Store Credit Only

• 
  All approved returns will be issued as store credit only.
• 
  Store credit will be provided in the form of a [gift card / digital code]
• 
  We do not offer refunds to original payment methods.

Non-Returnable Items

• 
  Custom or personalized items
• 
  Clearance or final sale items
• 
  Gift cards

Return Process

1. 
   Contact us at [asouth.as@gmail.com] to request a return.
2. 
   Once approved, return the item to [The Purple Hippo].
3. 
   After inspection, store credit will be issued within [ 5 business days ].

Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [4 days] of delivery with photos so we can make it right.